Privacy Policy

When you use our website or request our services, we may collect the following information:

• Contact Information: Name, phone number, and email address
• Service Details: Service address, preferred delivery dates, and project notes
• Billing Information: Payment details necessary to process transactions
• Communication Records: Messages, emails, or calls related to your service

We collect and use your information solely for legitimate business purposes:

• Responding to your inquiries and quote requests
• Scheduling dumpster deliveries and pickups
• Processing payments and billing
• Communicating about your rental (confirmations, reminders, updates)
• Providing customer support
• Maintaining records for business and legal purposes

We do not use your information for unrelated marketing purposes or share it with advertisers.

We take the security of your personal information seriously:

• Your data is stored securely using industry-standard practices
• Access is limited to authorized personnel who need it to perform their job duties
• We use secure connections (HTTPS) for all data transmission on our website
• Payment information is processed through secure, trusted payment processors

We do not sell, rent, or trade your personal information. We may share limited information only in these narrow circumstances:

• Service Providers: We work with trusted third-party providers who help us operate our business, including Stripe (payment processing), Resend (transactional email), Google services (address autocomplete, maps, and reCAPTCHA / Turnstile-style verification), and our website hosting and analytics providers. These providers are authorized to use your information only to perform services on our behalf and are not permitted to use or share your data for their own marketing purposes.
• Legal Requirements: We may disclose information when required by law, court order, subpoena, or lawful government request.
• Business Protection: To protect the rights, safety, or property of Dumpster Dogs, our customers, or the public when necessary.

Dumpster Dogs currently communicates by email and phone only. We are not sending SMS or text-message notifications at this time. If you previously opted in to text messages, your consent record remains on file, but no text messages will be sent until SMS service is re-enabled.

You will receive booking confirmations, delivery and pickup updates, payment receipts, and account notices by email at the address you provide. You may also call us at (317) 650-9219 for updates.

If SMS service returns in the future, we will ask for fresh consent before sending any text messages, and we will not share your mobile information with third parties/affiliates for marketing or promotional purposes.

Our website may use cookies and basic analytics to improve your experience:

• Essential Cookies: Required for the website to function properly (e.g., form submissions)
• Analytics: We may collect anonymous usage data (pages visited, time on site) to understand how visitors use our website and improve our services

We do not use cookies for advertising, behavioral tracking, or selling data to third parties. Any analytics data collected is used solely to improve our website and services.

We retain your personal information only as long as necessary for:

• Completing the services you requested
• Maintaining business records for accounting and tax purposes
• Complying with legal obligations
• Resolving disputes and enforcing agreements

When your information is no longer needed for these purposes, we securely delete or anonymize it.

You have the right to:

• Access: Request a copy of the personal information we have about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Opt-Out: Unsubscribe from any optional communications at any time

To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information.